Returns Policy

We hope you’re delighted with your purchase. However, if you’re not completely satisfied, please contact us in writing at customercare@ideapot.co.uk within 14 days of receiving your order. In many cases, we may be able to resolve the issue without the need for a return.

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If a return is still required, please send the item back unused, undamaged, and in its original packaging within 14 days of contacting us. Once received, we will either issue a full refund to your original payment method or arrange a replacement.

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Please note that refunds may take up to 14 days to process from the date we receive the returned item.

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Faulty Items

 

If your item develops a fault due to a quality issue after 14 days, we may still be able to offer a replacement or refund. In such cases, we may ask for evidence to confirm the fault was not caused by misuse.

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Personalised Items

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Unfortunately, personalised items cannot be returned unless they are faulty.

 

Your Rights

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Our returns policy is in line with the Consumer Rights Act 2015 (UK).

 

Purchases from Partner Retailers

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If your item was purchased through one of our retail partners, please follow their returns policy in the first instance. If you need further assistance, feel free to contact us — we’ll do our best to help.